Frequently Asked Questions

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General Questions MTB Pay Registration MTB Pay Features Help & Support

Where can I open the MTB Pay Wallet Account?

MTB Pay Wallet Account can be downloaded from the App Store/ Google Play Store and can register by themselves or register at the nearest MTB Bank branches and MTB Pay Agents recognized by MTB Bank.

What do I need to register MTB Pay Wallet Account?

Phone number, Name, Date of birth, NRC number, NRC Front and Back Photos and Selfie Photo, Address, Occupation, Father's name are needed to register MTB Pay wallet account.

After registering on the MTB Pay App, how long do I have to wait to change to a Verified Customer?

After registering on MTB Pay App, it will change to Verified Customer status within (24) hours.