Frequently Asked Questions
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Yes, an internet connection is required to use the MTB Pay Wallet Account. It can be accessed using any internet service provider, such as Wi-Fi or mobile data.
User can start using MTB Pay account within 24 hours after registration.
MTB Pay Wallet can be used anywhere (24/7) connecting with Internet.
No, users do not need to open a bank account to use the MTB Pay Wallet Account.
Yes, users can link with MTB bank account to MTB Pay wallet. If you don't have bank account yet, you can open MTB bank account at the nearest MTB branches.
One Individual account can be linked with MTB pay wallet.
Deposits and withdrawals can be made at MTB branch counters and agent shops equipped with the MTB logo, whether you have an MTB Pay account or not.
If the Cash Code on the recipient's phone is lost, you can contact MTB Pay Call Center (or) Facebook Page Messenger (or) Email.
If the Message Alert containing the Cash Code does not reach the remitter, they can contact the MTB Pay Call Center to resend the Cash Code.
If money is withdrawn from your account without entering Phone Bill while topping up your phone, You can contact MTB Pay Call Center (or) MTB Pay Facebook page Messenger (or) MTB Pay Viber and ask for help.
If you select the wrong Biller Type while paying the bill and get transferred, you can contact MTB Pay Call Center and ask for help.
If you are asked for a login password, you can either contact the MTB Pay Call Center yourself or on MTB App, fill in your KYC details correctly and request a new password.
After registering on MTB Pay App, it will change to Verified Customer status within (24) hours.
You will have to wait about 5 minutes to get a new Pin Number.
MTB Pay Wallet App has no username.
If your MTB Pay account is locked, you can contact the MTB Pay Call Center.
If you want to close the MTB Pay account, you can contact the nearest MTB Bank Branches and close the account. When closed the MTB Pay Account, Account Balance must be Zero.
If you want to change the mobile phone number with another phone number with MTB Pay account can't be changed at the moment. If you want to change the use, you can first close the list opened with the phone number you don't want to use and open it again with the phone number you want to change.
MTB Pay Agent / Merchant Locations Currently unavailable.
If a customer using MTB Pay loses their phone After reporting to the police station, you must notify the MTB Pay Call Center (or MTB Bank) along with the police certificate. If the information from MTB Bank is correct, the MTB Pay account will be temporarily closed.
To make Cash In MPU Card and Bank Account required.
The steps for paying Cash In are:
- Enter Cash In on the application.
- Choose the Transaction Type you want to do.
- The amount to be transferred can be done by entering Select Amount (or manually).
- You must press the Confirm Button.
- Enter the Card Number, Exp Month and Year and OTP on the e-Commerce page . If the PIN Number is correct, the Cash In Transaction will be successful.
To Cash Out, MTB bank account is required.
- Enter Cash Out on the application.
- Choose the Transaction Type you want to do.
- The amount to be transferred can be done by selecting Select Amount or entering manually.
- You must press the Confirm Button.
- Enter the PIN number you have set on the page where you will enter the Customer PIN. If the PIN number is correct, the transfer transaction will be successful.
MTB Pay Wallet for MTB Bank promotions You can access and view the Promotion of the Notification.
If OTP is not received, you can contact through MTB Pay (Call Center, Facebook, Website and nearby branch).