Frequently Asked Questions
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Yes, an internet connection is required to use the MTB Pay Wallet Account. It can be accessed using any internet service provider, such as Wi-Fi or mobile data.
User can start using MTB Pay account within 24 hours after registration.
No, users do not need to open a bank account to use the MTB Pay Wallet Account.
Deposits and withdrawals can be made at MTB branch counters and agent shops equipped with the MTB logo, whether you have an MTB Pay account or not.
No, MTB Bank's employees are not allowed to ask for the cash code from customers.
MTB Pay accounts are classified as Verified and Not Verified.
If the MTB Pay account is left unused for a long time, the system will temporarily deactivate it (set it to dormant). To reactivate it, you must contact the MTB Pay Call Center.
No, you will not lose your MTB Pay account balance if you lose your mobile phone. Ensure that you keep your password safe. If your mobile phone is lost, immediately notify the MTB Pay Call Center to have your account temporarily blocked. This minimizes the risk of losing your balance.
No, the MTB Pay account cannot be used on more than one device.
You will know that the transaction is complete when you see a popup message that says "Transaction Successful".
If you top up your phone bill through the MTB Pay App, you may receive benefits depending on the current promotion programs offered by MTB Pay.
If you purchase data packages from the MTB Pay App, you may receive benefits depending on the current promotion programs offered by MTB Pay.
If you make bill payments with the MTB Pay App, you may receive benefits depending on the current promotion programs offered by MTB Pay.
You can view the transaction history made in the MTB Pay Wallet for up to three months.
Yes, you can find out the version of the MTB Pay app the customer is using.